Office
admin
Our qualification is designed to equip you with the expertise to allow progression opportunities.
NQF Level
NQF 5
Credits
445
Duration
3 Years
SAQA Nr
102161
Delivery Mode
Full Time
Entry Requirements
-
NQF Level 4 with Communication.
Acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes. Support management with office and information administration demonstrating a range of administrative and communication skills. They will be able to function in Human Resource, Marketing, Public Relations or Financial departments/unit which will enable them to accomplish tasks professionally and efficiently in the increasingly computerised environment of a business office in accordance with national and international standards in the field. Understand cultural diversity, multicultural communication and the principles of a professional image and grooming to promote the image of the organisation.
What this qualification consists of
Knowledge
modules
- Effective office administration and management.
- Business communication and customer services.
- Office protocol, deportment, and etiquette.
- Apply End User Computing. Social media and digital literacy.
- Introductory project management. Computerised Project Management.
- Basic business calculations.
- Resource and procurement management.
- Tender and procurement processes, and procedures.
- Document management and record keeping.
- Staffing, and people support.
- Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration.
- Public relations, marketing, and advocacy. Ready for work standards.
Practical Skills Modules
- Communication and effective customer relationships.
- Manage,coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities
within the organisation. - Assist in the administration and preparation of the process of tendering of contracts.Manage meetings.
- Payroll processing and pay administration. Support the recruitment, selection,and induction of staff.
- Classify, identify, register, track and dispose of records and information.
- Assist in the administration and preparation of the Workplace Skills Plan (WSP)
- Provide administrative support to Marketing/Public Relations division.
- Prepare, install, and dismantle exhibition elements.
- Manage a small project.
Workplace experiences
modules
- Perform administrative and meeting support functions to support management.
- Handle customer and client’s queries and liaison in an office.
- Marketing/Public Relations and administrative support.
- Assist in planning and coordinating at least two special events/conferences.
- Procure and allocate resources.
- Solicit tender offers in terms of a set of procedures.
- Manage a paperless office.
- Supervision, and training of administration staff.
- Assist in developing a Workplace Skills Plan according to employee training needs.
- Apply ready for work standards to everyday work activities.
The future
is Business
Download course outline
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