Service station
attendant
Our qualification is designed to equip you with the expertise to allow progression opportunities.
NQF Level
NQF 2
Credits
28
Duration
3 Months
SAQA Nr
99708
Delivery Mode
Full time or Blended learning
Entry Requirements
-
NQF Level 1 (Grade 9) with Mathematical
Literacy and Communication
Service Station Attendants are responsible for the sale and dispensing of fuel, lubricants, automotive accessories, and conducting minor vehicle checks at service stations. They also process payments and engage with customers on the forecourt, ensuring smooth operations and customer satisfaction. Skilled Service Station Attendants play a crucial role in enhancing the profitability and reputation
of service stations within the Fuel industry. Their ability to increase revenue and uphold the service station’s image contributes to overall business success, thereby aiding in the reduction of unemployment levels in the South African economy.
What this qualification consists of
Knowledge
modules
- Principles of Customer Service.
- Forecourt Operations.
Practical Skills Modules
- Communicate with customers.
- Perform forecourt services.
Workplace experiences
modules
- Processes and procedures for interacting with customers and team members.
- Processes and procedures for working on a forecourt
The future
is Business
Download course outline
Explore the course on-the-go by downloading the course outline. Quickly reference the structure, objectives and key information whenever you need it.